Terms of Service

mammam is a marketplace that connects travelers ("Guests") with individuals who host home-cooked meals ("Hosts") in their private residences. We are not a restaurant, caterer, or food business, and we do not prepare, inspect, or sell food ourselves.

You must provide accurate information when creating an account and are responsible for all activity under it. Hosts must complete identity verification and submit kitchen photos before a listing can be published.

A booking starts as a request ("inquiry"). It is not confirmed until the Host accepts and payment is received. Hosts may open specific time slots with limited seats; once a slot is full it is no longer bookable. Guests must disclose allergies and dietary restrictions at the time of booking so the Host can prepare accordingly.

Guests pay Hosts directly by bank transfer (VietQR), straight into the Host's own bank account. mammam does not collect, hold, or process this payment. A booking is only confirmed once the Host verifies receipt of payment from the Guest.

Separately, Hosts owe mammam a platform fee (currently 18% of the booking total) for each confirmed booking. Hosts pay this fee directly to mammam's own account and report it in the app; mammam confirms receipt. Card payments for Guests will be added in a future phase.

Our standard cancellation policy for a confirmed booking is:

• More than 48 hours before the meal: full refund.
• 24–48 hours before the meal: 50% refund.
• Less than 24 hours before the meal: no refund.

If a Host cancels a confirmed booking, the Guest receives a full refund regardless of timing, and the cancellation is recorded against the Host's account. Because mammam does not hold Guest payments, refunds are sent by the Host directly to the Guest, and mammam tracks that this obligation has been met.

Each account has a unique referral code. When a new Guest applies a valid code to their first booking, both the referrer and the new Guest receive a discount, currently 50,000₫. A referral code may be redeemed once per account and may not be applied to your own code.

Hosts must keep listings accurate, hold a verified status before publishing, and sign our food-safety commitment. Hosts are responsible for the food they prepare and for the safety of their home during a booking.

Guests must show up as booked, treat the Host's home with respect, and disclose allergies or dietary restrictions honestly and in full before the meal.

After a completed booking, Guests may leave a public rating and review, and Hosts may reply once. Reviews must reflect a genuine experience and must not contain abusive or unlawful content. We may remove content that violates these Terms.

• Booking or hosting outside the Platform to avoid fees.
• Providing false identity, listing, or availability information.
• Harassment, discrimination, or abusive behavior toward another user.
• Using the Platform for any unlawful purpose.

We may suspend or remove an account that violates these Terms, including a Host's verified status or a listing found to be unsafe or fraudulent.

To the fullest extent permitted by law, mammam is not liable for the conduct of any Host or Guest, or for the quality, safety, or outcome of any meal. See our Disclaimer for details.

We may update these Terms from time to time. Continued use of the Platform after a change takes effect means you accept the updated Terms.

Questions about these Terms? Reach us at support@mammam.vn.